Job Details

A Customer Sales Guide is responsible for being fully involved in sales and customer experience activities in-store. Performs various detailed tasks throughout the dealership such as preparing titles, loan documents and taking down payments. Takes customers on test drives, demonstrating vehicle features.

• Is fully involved in all forms of communication and paperwork prior to a customer visit as well as in-person to provide solutions and complete the purchase.
• Partner with Managers and other Customer Experience Guides to delegate tasks and responsibilities, meeting customer and company needs.
• Understands and executes all administrative responsibilities including but not limited to deal documentation, underwriting, cash handling, inventory management, and meeting company provided expectations.
• Understands and executes company directives, initiatives, and expectations.
• Making phone calls, scheduling appointments, answering questions and educating potential customers about their options.
• Collaborating with team members to reach sales targets.
• Opening/closing the dealership when needed.

Knowledge, Skills and Abilities (The Good Stuff)

• Professional and persuasive communication skills; must have the ability to ask for the sale and handle customer requests.
• Required; at times to work a flexible schedule including mornings, evenings and Saturdays.
• Understanding the characteristics, features, and capabilities of all vehicles, and providing customers with detailed information.
• Must execute the highest attention to detail when assisting with the sale processes.
• Must be able to retain training instruction, implement feedback received, and adapt to any and all changes in processes:
  Phase 1: Customer Engagement and Experience
  Phase 2: Inventory Management and Dealership Workflow/Operations
  Phase 3: Titles, Loans and Vehicle Processes
• Must practice strict discretion when dealing with sensitive information and account information.
• Must be comfortable operating and parking vehicles on and off the lot.
• Must be able to work autonomously and take ownership on assigned tasks.
• Must assure the highest level of customer experience and satisfaction.

Requirements (a.k.a. What You Need to Get the Job Done)

• High School Diploma or GED required; Associates or bachelors preferred.
• 3+ years of related work experience such as customer service, sales, or retail industry.
• Valid driver's license and acceptable driving record for the previous 3 years.
• Must be at least 18 years of age.
• Ability to pass a drug test and a background check.