Job Details

Job Description

Provide on-site field technical services that exceed customer expectations for responsiveness, delivered at a level of quality and value that results in customer satisfaction, loyalty & retention.
The role of Field Service Engineer is to manage all fieldservice operations within an assigned field service territory.

Essential Duties & Responsibilities
• Drive to customer locations on a daily basis
• Provide product testing, investigation and repair of devices at customer location
• Electromechanical device installation for field-serviceable equipment
• MedNet/LifeShield support
• MedNet/LifeShield device configurations
• Install MedNet/LifeShield drug libraries as needed
• Provide customer Technical In-Service training
• Register Oracle Service Requests via laptop
• Implement hardware & software device updates via technical field projects
• Provide billable (i.e. non-warranty) field repair services
• Utilize the Field Service Basic Operating Procedures
• Management of Test Equipment
• Maintain inventory of field spare parts
• Proper expensing of all travel costs
• Must understand wireless connectivity at the configuration level and be familiar with basic troubleshooting methods including wireless encryption

Knowledge, Skills & Qualifications
• Strong cGMP, process and product knowledge
• Excellent verbal and written communication skills
• Experience with programmable medical devices and software based medical systems

Education and Experience
• High School diploma or GED equivalent; Associate degree in a technical discipline, or the equivalent experience
• Minimum of 3 years of experience in a technical vocation. Healthcare background preferred

Minimum Qualifications
• Must be at least 18 years of age

Travel/Vehicle/Credit Requirements
• Travel up to 25% away and 75% regional (2-hour drive).
• Ability to use commercial air travel when necessary
• Must be able to travel on short notice
• Valid driver's license
• Must own reliable vehicle with sufficient capacity to transport repair tools and equipment to customer site
• Must be eligible for the corporate credit card
• Ability to work overtime as needed

Physical Requirements and Work Environment
• Must be willing to work in a hospital environment, typically a Biomed work area
• Must be willing to complete all requirements for 3rd party vendor credentialing (vaccinations, background checks, etc)
• Must have high level of hand-eye coordination and manual dexterity to work with electro-mechanical medical devices
• Must be able to lift 30-40 lbs
• Prolonged standing when installing, repairing or upgrading devices

About Us

ICU Medical has consistently provided you with clinical innovations that help solve real-world challenges.

With the acquisition of Hospira Infusion Systems in 2017 and Smiths Medical in 2022, we are now a global market leader with a complete line of clinically-essential IV therapy and high-value critical care products for hospital, alternate site, and home care settings.

We're ready to bring you consistent quality, innovation, and value in more areas than ever. Our focus allows us to bring you:

• Dedicated and non-dedicated IV sets and needlefree connectors clinically proven to provide an effective barrier against bacterial transfer and colonization.
• The industry's broadest IV smart pump offering covering large volume, pain management, and ambulatory needs.
• IV medication safety software providing full IV-EHR interoperability with the highest customer satisfaction and compatibility with more EHR systems than any other company.
• Significant US IV solutions manufacturing and supply capabilities.

This role is based remotely; the incumbent may be remote in any state other than Colorado; California; Connecticut; Montana, Maine or New York.

ICU Medical EEO Statement:

ICU Medical is committed to being an Equal Opportunity Employer. We ensure that all qualified applicants receive fair consideration for employment regardless of race, color, nationality or national origin, ethnicity, sex, gender, religion or belief, marital or civil partnership status, sexual orientation, pregnancy or maternity, age, disability, or protected veteran status.

If you are an individual with a disability and need reasonable accommodation to participate in the employment selection process, please contact us at ...@icumed.com. We are committed to providing equal access and opportunities for all candidates.

ICU Medical EEO Policy Statement

Know Your Rights: Workplace Discrimination is Illegal Poster
ICU Medical CCPA Notice to Job Applicants