Job Details

?? Now Hiring: Lead Care Manager – Enhanced Care Management (ECM)

Location: Santa Clara County | Full-Time (Mon–Fri, 8:30am–5pm)

Do you have a passion for supporting vulnerable communities and creating meaningful, long-lasting impact? Our team is expanding, and we're looking for a Lead Care Manager to help drive our Enhanced Care Management (ECM) program in Santa Clara County.

If you thrive in the field, build trust easily, and want to be part of a mission-first organization improving whole-person care—this is the role for you.

?? About the Role

As the Lead Care Manager, you will guide members through every step of their care journey—addressing medical, behavioral, housing, and social needs with a whole-person approach. You'll be the connector between members, providers, and community partners, ensuring individuals receive the support and resources needed to achieve stability and better health outcomes.

This role blends care coordination, leadership, advocacy, and real community impact—making it an excellent next step for experienced case managers wanting to grow.

? What You'll Do

• Build trust through frequent in-person visits in homes, shelters, and community settings.
• Complete assessments and develop individualized care plans tailored to each member's needs.
• Coordinate medical, behavioral health, housing, transportation, and social services.
• Advocate for members by navigating insurance authorizations, appeals, and complex barriers to care.
• Serve as the central communication hub between members, families, providers, and community organizations.
• Connect members to critical resources: food support, housing programs, job training, home health, and more.
• Ensure compliance with Medi-Cal, CalAIM, and ECM program standards.
• Provide leadership and support to team members, contributing to improved workflows and care quality.

?? What We're Looking For

• 3–5 years of experience in case management, social services, or healthcare settings
• Strong understanding of Medi-Cal, CalAIM, and ECM programs
• Knowledge of Santa Clara County community resources and healthcare systems
• Skilled in care planning, motivational interviewing, and service coordination
• Organized, proactive, and able to manage multiple priorities
• Comfortable with technology and case management documentation systems

?? Compensation & Benefits

We offer a competitive salary + a comprehensive benefits package, including:

• Health, dental & vision (90% of employee-only coverage paid)
• 401(k) with employer contribution
• Employer-paid short-term disability, long-term disability, AD&D, and EAP
• FSA & Dependent Care Accounts
• Paid Time Off + Sick Time
• 12 Paid Holidays, including your birthday and a floating holiday after one year

?? Why You'll Love This Role

This isn't just another case management job.

It's an opportunity to:

• Make a measurable difference in the lives of people facing homelessness, chronic illness, behavioral health needs, and social barriers
• Build meaningful relationships with members and community partners
• Become a trusted advocate for those who need it most
• Help shape the future of care delivery under CalAIM
• Grow your career in a supportive, mission-driven organization

If you're ready to use your expertise to change lives—and want to grow alongside a dedicated and compassionate team—we'd love to hear from you.