Job Details

Customer Site Operations Support (CSOS)

Description: Includes the support and/or management of Information Technology order fulfillment and project driven activity.Included is the review and completion of end user requests for computing equipment, redeploys, disposes, add/changes, and moves.This position is a home-office virtual position that requires occasionally meeting at a Boeing or other location at management request.

Qualifications:

o Professional attitude and goal-oriented work ethic.

o Excellent interpersonal customer service skills with the ability to effectively communicate in writing and verbally.

o Excellent organizational and planning skills.

o Ability to manage time effectively in order to obtain performance criteria objectives while creating a strong and efficient customer experience.

o Experience with PC hardware:laptops, desktops and various types of accessories; Prefer direct experience with DELL PC hardware.

o Basic knowledge of the Internet and online software.

o Bachelor's degree desired but not required.

Responsibilities:

o Read, understand and follow work scripts and documentation including keeping up with changes

o Perform validation / verification of customer requirements.

o Perform evaluation of requests and recommendation of alternatives to improve cost efficiency.

o Respond to prioritization of customer requests while keeping customer informed of progress.

o Maintain accurate records of customer information to track customer history and report recurring problems to service provider.

o Escalate complex issues to appropriate team following customer specific escalation procedures.

o Participate in Problem Management (triage) teams as required.

o Work well with various teams across the organization in support of the customer requirements.

o Identify necessary parties to help resolve any outstanding issues resulting from a customer requirement.

o Participate in lean activities and process improvement sessions as needed.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.