Job Details

Spoiler: This is where your next big move begins.

What this Journey Looks Like

We are looking for a NOC Specialist to join the Network Operations team at TeraGo. This role is ideal for someone who started their career in technical support, has already transitioned into networking, and wants to keep growing in a NOC environment.

You'll be responsible for monitoring network performance, troubleshooting connectivity issues, and supporting network incidents, working closely with senior engineers and escalation teams to ensure network stability and service availability.

What You'll Lead and Build

• Monitor network performance, availability, and alerts using NOC monitoring tools.
• Identify, troubleshoot, and resolve network and connectivity issues (Layer 1-3).
• Provide Tier 1 / Tier 2 NOC support, escalating complex issues when required.
• Handle customer and internal tickets, ensuring accurate tracking and timely resolution.
• Support incident management, outages, and service degradation events.
• Perform basic network configuration and validation on routers, switches, and firewalls under guidance.
• Assist with network changes, maintenance windows, and service provisioning.
• Communicate clearly with customers and internal teams about incidents and resolutions.
• Follow NOC processes, SLAs, and escalation procedures.
• Participate in shift rotations and occasional on-call coverage.

What You Bring to the Table

• Latam Resident.
• Fluent English.
• Background in technical support with hands-on exposure to networking tasks.
• 2+ years of experience in a NOC, Service Desk, or Network Support role.
• Solid understanding of:
  
  • TCP/IP, DNS, DHCP
  • VLANs, routing & switching fundamentals
  • Basic knowledge of routing protocols (OSPF, BGP - at a foundational level)
• Experience working with Cisco routers and switches (configuration, troubleshooting, logs).
• Cisco CNNA Certification (nice to have)
• Familiarity with network monitoring tools (Zabbix, SolarWinds, Intermapper, or similar).
• Basic understanding of firewalls and WAN technologies (SD-WAN is a plus).
• Comfortable working with ticketing systems and documenting incidents.
• Good communication skills and a customer-service mindset.

Benefits that Move you Forward.

We're here to amplify your brilliance, not contain it.

• Work from anywhere with true flexibility and freedom.
• Earn in USD with compensation that matches your expertise.
• Recharge confidently with dedicated paid time off.
• Advance your career with fully covered international certifications.
• Access coworking spaces worldwide whenever you want a professional setup.
• Strengthen your English and expand your global reach.
• Connect and have fun with activities that unite our international team.
• Feel appreciated with personalized gifts and a thoughtful welcome kit.
• Grow our community and earn through our referral program.

At Pearster, your journey matters, and we're here to help you go further than you imagined.

Locations United States Remote status Fully Remote