Job Details

Job Type

Full-time

Description

Overview: MedOne is seeking a Certified Pharmacy Technician to deliver concierge-level support that helps members access specialty medications, including those sourced internationally. In this dynamic role, you'll guide patients through enrollment, financial assistance, and medication coordination while serving as a trusted liaison between providers, pharmacies, and care teams.

About MedOne: MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully

transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.

What You'll Do:

• Support members in accessing resources and the appropriate site(s) of care, with specialty pharmacies, including internationally sourced partners
• Provide program and product specific financial knowledge
• Direct and support members with completion of enrollment requirements
• Convey pharmacy and claim details in easy-to-understand terms to callers
• Provide excelled member relations and concierge level style of services
• Comprehend and explain step therapy and copay requirements
• Act as a liaison between members, providers, pharmacies, and care facilities
• Coordinator scheduling of specialty medication delivery
• Utilize basic de-escalation techniques
• Maintain and be proactive with assigned case load and timely updates
• Prepare and provide clear communications verbally and in written formats
• Support operations of MedOne Member, Clinical, and Pharmacy services
• Align with, and support MedOne's Core Values

What You Will Bring to MedOne:

• 1 year minimum of customer service experience
• Pharmacy Technician Certification is highly encouraged. If you don't have it, you will be required to obtain it within one year of employment.
• Strong knowledge of Microsoft Office products including Word, Excel, and Teams
• Customer empathy skills and proficiency in de-escalating challenging situations
• Excellent interpersonal, written, and verbal skills
• Detail orientated, able to work independently, meet deadlines, establish priorities, and be flexible
• Demonstrated ability to work effectively in a call center or office environment
• Must be able to stand/sit for long periods of time within limited space
• Must be able to life up 25 pounds

Why MedOne?

At MedOne, we believe that a healthy team is a happy team. We offer a collaborative work environment, competitive benefits, and opportunities for growth-all while helping to make a difference in people's lives. Our top core value is to prioritize your well-being .

To support you in living this value, we offer:

• Competitive salary and bonuses that reward your performance.
• Comprehensive health, dental, and vision insurance + additional benefits
• 401(k) with company match to secure your future.
• Generous paid time off and holidays.
• Opportunities for professional growth and development.
• A vibrant and collaborative work culture.

Location: Offices in either Dubuque, IA, or Kansas City, MO, or the position can be remote within the United States.
Employment Type: Full Time, Hourly
Reports to: Patient Care Coordinator Team Lead
How to Apply: If you're enthusiastic about helping others and eager to join a dynamic team, we'd love to hear from you. Apply now and take the first step toward a rewarding career at MedOne! You can submit your application through our careers page .

MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Offers are contingent on passing a background check and drug screen.