Job Details

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission -partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0, Shift: Day, Schedule: M-F, salaried

Position Summary
The Supervisor of Insurance Verification/Authorizations is responsible for supervision of staff accountable for identifying and securing financial resources for healthcare services system wide requiring authorizations, insurance verification and precertification services. The Supervisor is expected to understand referral management/processing as a foundation to the more complex authorization process, is accountable for ensuring the highest levels of quality for all authorizations, insurance verifications, performance levels, and efficiency standards implemented and maintained; ensures industry best practices and workflows are created and implemented system wide to minimize payment denials and increase patient experience; researches and analyzes denied services and trains and develops frontline staff to successfully perform their duties to meet department specific and MultiCare goals.
Essential Functions

• Direct supervision and management of daily operations and staff responsible for financial clearance and authorization activity for the MultiCare Health System.
  
• Attend and participate in meetings related to business operation improvements of referral and authorization management.
  
• Engage in routine conversations with payor representatives to streamline authorization and reimbursement practices.
  
• Collaborate with system leaders, clinical teams, and providers to create and maintain highly effective and accurate referral and authorization processes.
  
• Denial management and prevention.
  
• Is expected to model and cultivate staff behaviors that achieve business success, including leadership skills, collaboration, accountability, and ownership.
  

Requirements

• Bachelor's degree required.
  
• Five (5) years of experience in Access Services, Pre-Service, Referral Management, Scheduling, Prior Authorizations, and/or Registration required.
  
• Three (3) year supervisory and/or lead and/or training experience.
  
• Consideration may be given to internal candidates not meeting the minimum qualifications.
  

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

• Belonging: We work to create a true sense of belonging for all our employees
• Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
• Market leadership: Washington state's largest community-based, locally governed health system
• Employee-centric: Named Forbes "America's Best Employers by State" for several years running
• Technology: "Most Wired" health care system 15 years in a row
• Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
• Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn

Pay and Benefit Expectations
We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $69,039.00 - $99,329.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here.