Job Details

divh2Enterprise Customer Success Manager - US/h2pSprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 350+ employees helping 2500+ Customers across 75+ Countries. We are funded by top investment partners Accel, ELEVATION Blume Ventures and have raised 31.8 Million USD in funding including our latest Series B round./ppThe Role/ppAre you ready to make a significant impact in a fast-paced, innovative environment? We are on the lookout for an experienced Enterprise Customer Success Manager to join our dynamic B2B SaaS company thats revolutionizing the way businesses operate in a nascent market!/ppImagine being at the forefront of change as our customers transition from outdated manual processesthink spreadsheets, emails, and foldersto harnessing the power of our cutting-edge GRC Automation tool. In this pivotal role, you will be the guiding force for enterprises embarking on an exciting journey of transformation, helping them unlock new levels of efficiency and success as they adopt our solutions for the very first time./ppIf youre passionate about driving customer success and thrive in an environment where innovation meets opportunity, this is your chance to shine! Join us and be part of a team thats not just changing how work gets done but also shaping the future of the industry. Your expertise will be crucial in empowering clients to embrace automation and redefine their workflows./ppKey Responsibilities of the Role:/pulliOwnership of GRR and Book of Business (BOB): Take full ownership of a portfolio of high-value mid-market accounts, driving Gross Revenue Retention (GRR) by ensuring customer satisfaction, renewals, and expansion opportunities (upsell and cross-sell)./liliTechnical Expertise: Ensures customers achieve their desired outcomes by providing technical guidance, solution implementation, and ongoing product adoption support./liliLead GRC Transformation Projects: Oversee planning and execution of client GRC transformation programs, collaborating with internal product and delivery teams to align project outcomes with customer business goals./liliTrusted Advisor to CISOs and Executives: Engage directly with CISOs, CIOs, and senior stakeholders as a strategic advisor, sharing actionable insights on security, compliance, and best practices to build long-term partnerships./liliOwn and Monitor Account Health Metrics: Proactively track and improve leading KPIs such as NPS, product adoption, usage depth, and engagement trends to ensure customer health and preempt risks./liliDrive Strategic Reviews (QBRs EBRs): Lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs), presenting outcomes, value realized, and aligning on future strategies with both operational and executive stakeholders./liliMentor Enable Team as SME: Act as a subject-matter expert (SME) within the CS team, mentoring other CSMs in handling complex customer scenarios, improving internal processes, and shaping playbooks for scale./li/ulpKey Requirements of the Role:/pulli6-10 years of experience in customer success, consulting, or project management, with a focus on mid-market or enterprise accounts./liliProven experience in managing complex, multi-phase digital transformation projects with a focus on scaling impact and results./liliIn-depth understanding of Governance, Risk, and Compliance (GRC) frameworks (GDPR, HIPAA, SOC 2), with hands-on experience leading large-scale transformation initiatives in this space./liliStrong project management skills, capable of handling multiple complex initiatives./liliExcellent communication and relationship-building skills with senior stakeholders./liliHas strong technical acumen and the ability to translate complex product capabilities into customer value and business outcomes. Proficiency in CRM tools and data analysis software./li/ulpBenefits/pulliRemote First Policy/liliDental, Vision, Health insurance/liliYearly new skills development reimbursement/liliDevice reimbursement/liliWFH Setup/li/ulpReady to make a difference? We cant wait to meet you!/p/div