Job Details

Patient Care Representative - ARM Team
Hybrid/Remote

Join a Best Places to Work Winner - 18 Years Running!

Do you have experience with medical systems and a passion for helping others? Looking for full-time work with a company known for its award-winning culture?
KeyBridge Medical Revenue Care is seeking a compassionate, detail-oriented Patient Care Representative to join our ARM team.
About KeyBridge

At KeyBridge, we believe exceptional patient care starts with supporting exceptional people. As an 18-time Best Places to Work winner, we're committed to compassion, integrity, and excellence.
Our mission is simple: bridge the gap between healthcare providers and their patients by delivering respectful, empathetic financial care in a call-center environment.
Position Overview

As an ARM Patient Care Representative, you'll serve as the trusted voice of our healthcare clients-guiding patients through billing questions, assisting with payments, and helping resolve account balances. This role is the perfect blend of customer service, problem-solving, and meaningful human connection.
What You'll Do

• Deliver exceptional service: Manage inbound and outbound calls with professionalism and empathy, assisting patients with billing questions, payment options, and account concerns.
• Resolve issues efficiently: Apply strong problem-solving and analytical skills to provide accurate, timely solutions while maintaining compliance and meeting performance standards.
• Navigate multiple systems: Work across various medical and internal systems to locate information and support patients with complex inquiries.
• Collaborate & communicate: Maintain clear, thorough documentation of all interactions, support team members, and help mentor new representatives when needed.
• Live our values: Foster trust, teamwork, and integrity with patients, clients, and colleagues every day.

• Strong written and verbal communication skills, with excellent active listening
• Ability to multitask and work efficiently across multiple systems
• Experience using medical systems (billing systems such as Epic, Cerner, etc.)
• Proficiency with Microsoft Office (Outlook, Teams)
• Positive, professional attitude with a drive to succeed
• Ability to understand and follow written, oral, and visual instructions
• Prior remote-work experience
• Ability to pass ACA certification tests when eligible
• Spanish-speaking skills a plus