Job Details

Hybrid: 2-3 days onsite in NC

Role Description:

This position will be responsible for the configuration and development of the ServiceNow platform. The primary focus of this role is Strategic Portfolio Management (SPM/Formerly ITBM), however this position will also be assigned work on other ServiceNow modules where applicable.

Role Objectives:
• Configures and develops the ServiceNow platform based on business requirements
• Partners with the ServiceNow Architect and business analysts to transform ServiceNow business requirements into a viable solution.
• Implements integrations with other Client systems/applications using API, Integration Hub, and other integration methods
• Manages Update Set creation and migration. Performs code promotion between environments, following the Client Global IT Change Management process.
• Performs unit testing prior to turning the solution over for User Acceptance Testing (UAT)
• Creates and maintains technical documentation.

Qualifications and Skills:
• 5+ years of ServiceNow development experience, with two years of experience in SPM [Formerly ITBM] .
• Experience with ServiceNow development tools such as workflow, flow designer, business rules, scripts, and Access Control List (ACL) rules
• Knowledge of Agile development methodologies
• Experience working in a global setting
• ServiceNow certification
• Excellent communication skills (both written and verbal)
• Strong analytical and problem-solving skills
• Ability to quickly learn new concepts and functionality