Job Details

Salesforce BSA - Long Term Contract - Hybrid (Pleasanton, CA)

Skills/ Responsibilities:

• Bachelor's degree in Computer Science with Business Management, Information Management Systems (or related field), or equivalent experience.
• 4-8 years of hands-on Business Systems Analyst experience supporting business stakeholders in various groups such as Support, Services, and Partners on a global, enterprise system.
• 3+ years of Salesforce experience is required.

• Work closely with business partners to understand business processes, goals, and gaps.
• Collaborate with cross-functional teams and other business analysts in the planning, prioritization, design, development, and deployment of new projects & system enhancements.
• Responsible for understanding business requirements and creating documentation as needed, i.e. Business requirements documents (BRDs), process flows, business cases, gap analysis (as is vs. to be), functional design documents, etc.
• Leverage business knowledge and expertise to identify opportunities for process improvements.
• Analyze and initiate configurations and customization of the Salesforce system and participate in the change management and go-live support processes.
• Facilitate review sessions with functional owners, subject matter experts, and end-user representatives.
• Coordinate and perform system testing to ensure requirements are met. Work closely with the project team during user acceptance testing (UAT); including tracking issues through to resolution and securing end-user acceptance sign-off.