Job Details

Description:
Client : ServiceNow Inc.
Remote work

Role Overview:

*** is seeking a seasoned Senior Engagement Manager to lead complex ServiceNow engagements across enterprise clients. This role combines delivery leadership, client relationship management, financial accountability, and Agile/Scrum mastery. The ideal candidate will have deep experience with ServiceNow implementations and will serve as a trusted advisor and delivery lead across multiple workstreams.

Key Responsibilities:
Project Delivery & Leadership:
- Lead the end-to-end delivery of ServiceNow projects, ensuring alignment with client goals, timelines, and budgets.
- Manage multiple concurrent engagements, each with distinct scope and complexity.
- Oversee project planning, execution, and governance using Agile and Scrum methodologies.- Facilitate sprint planning, backlog grooming, and retrospectives; serve as Scrum Master for delivery teams.

Client Relationship Management:
- Build and maintain strong executive-level relationships with clients, acting as the primary point of contact for delivery.
- Host client workshops to gather requirements, align expectations, and drive consensus on delivery plans.
- Ensure high levels of client satisfaction and proactively address risks and escalations.

Financial Oversight:
- Manage project budgets exceeding ***M+, including forecasting, variance analysis, and profitability tracking.
- Review and approve Statements of Work (SOWs), change orders, and resource allocations.
- Monitor utilization and ensure delivery teams are aligned with financial targets.

ServiceNow Expertise:
- Provide strategic guidance on ServiceNow platform capabilities across modules such as ITSM, ITOM, HRSD, CSM, and GRC.
- Collaborate with technical leads and architects to ensure solution integrity and platform scalability.
- Support platform governance, roadmap development, and value realization initiatives.

Qualifications:
- 10+ years of project and delivery management experience in IT consulting.
- 5+ years of hands-on experience with ServiceNow implementations.
- Proven ability to lead Agile/Scrum teams and facilitate client workshops.- Strong financial acumen with experience managing multimillion-dollar budgets.
- Excellent communication, stakeholder engagement, and conflict resolution skills.
- PMP or equivalent required, CSA and/or 1 CIS-(any) preferred.

Why Join Us:
- Lead high-impact digital transformation initiatives across industries.
- Collaborate with top-tier clients and cutting-edge ServiceNow solutions.
- Be part of a culture that values innovation, excellence, and continuous improvement.- Enjoy a flexible, remote-friendly work environment with growth opportunities.