Job Details

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.

ALL ABOUT SERVICE & ENGAGEMENT

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption,

At Target

• G

  uest service

  fundamentals

  experience

  building a guest first team

  culture

  and driving loyalty

  programs

• G

  uest engagement; problem solving and resolution

• R

  etail business fundamentals

  including

  department sales trends, inventory management, guest shopping patterns,

  pricing

  and promotions strategies

• P

  lanning department(s) daily/weekly workload to support business priorities and deliver

  service and

  sales goals

• L

  eading a team of hourly team members; including skills in interviewing, developing, coaching,

  evaluating

  and

  retaining

  talent

As a

• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating

  equitable

  experiences.

• Lead

  a team of passionate and knowledgeable Guest Advocates

  , Servic

  e Advocates

  and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest in

  teraction

  s, quality of

  service

  resolution, driving

  loyalty

  and

  cleanliness standards

• Lead and

  demonstrate

  a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions

• Understand sales goal

  s, business reporting and guest insights to

  plan and execute daily/weekly

  workload

  to deliver on store sa

  les goals

  guest engagement

  and troubleshoot

  opportunity areas

  as needed

  throughout the day

• Support

  Target Loyalty Programs

  to

  ensure

  your team

  can

  educate

  and promote the suite of benefits, features and offerings that reward our

  guest

  and/or enhance their shopping experience

• Support your

  direct

  leader

  by

  follow

  ing

  up

  on training complet

  ion, checking for understanding

  and supporting continuous education opportunities to drive

  proficiencies

  for all front of store experi

  ences

• Engage in consistent, meaningful development conversations t

  hroughout the critical touch points

  within

  the

  teams

  career path

• Personalize recognition and appreciation

  of your team

  to reinforce critical guest service behaviors and promote a positive te

  am and guest centric culture

• With

  guidance

  from your direct leader

  help l

  ead a

  culture of accountability through clear expectations and performance management (

  listen,

  observe

  , recognize and coach) on critical Se

  rvice and Engagement behaviors

• Quickly respond to any

  concerns with a

  guest

  s

  shopping experience by de-

  escalating

  the situation and ensuring your team understands and feels supported to

  resolve or address

  guest

  concerns and issues

• Ensure

  your team

  members

  stay

  up-to-date

  on

  upcoming major promotions, brand launches and events

• Evaluate candidates for open positions an

  d develop a guest-centric team

• Work a schedule that

  aligns

  to guest and business needs (this includes early morning, evening,

  closing,

  overnight shifts

  holidays

  and weekends)

• Support and enable

  team members

  to deliver

  pick up

  and

  drive up

  orders

  (including drive up

  r

  eturns and Starbucks)

  efficiently and accurately to

  digital

  guests

  , following all federal,

  state

  and local

  adult beverage

  laws

  . Support

  guest services as needed.

• D

  emonstrate a culture of ethical co

  nduct

  and

  compliance; l

  ead team to work in the same way and hold others accounta

  ble to this commitment

• Lead and

  demonstrate

  a safety

  culture

  through m

  od

  e

  ling and recognizing safe behaviors,

  identifying

  and corre

  ct hazards, holding team accountable to following safety expectations,

  assisting

  with incident response, an

  d reporting/investigating injuries

  timely

  and accurately.

• Mod

  el creating a welcoming experience by greeting guests as you & your team are completing daily tasks.

• Demonstrate how to engage with guests when

  assistance

  is needed, engage with guests in a welcoming way, and help sol

  ve

  their

  specific needs.

• Lead by thanking guests and

  let

  them know

  we're

  happy they chose to shop at Target.

• Model the execution of physical security processes in order to enhance the instore security culture.

• Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices

• If applicable, a

  s a key c

  arrier, follow all safe and secure training and processes

• Address

  all store emergency and compliance needs

• All other

  duties based on business needs

WHAT WE ARE LOOKING FOR

This m

• You enjoy interacting and helping others - including guests that

  shop

  our store and fellow team members you work with

• You thrive in a fast-moving, highly

  active

  and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.

• You are open to working a flexible work schedule with varying hours,

  days

  or shifts (including nights, weekends,

  holidays

  and other peak shopping times).

The good news is

• High school diploma or equivalent

• Must be at least 18 years of age or older

• Previous

  retail experience preferred, but not

  required

• Lead and hold others accountable

• Ability to communicate on multiple frequency devices and

  operate

  handheld scanners, and other technology equipment as directed.

  Work independently and as part of a team

• Manage workload and prioritize tasks independently

  and with a team

• Welcoming and helpful attitude

• Effective communication skills

• Capability to

  remain

  focused and composed in a fast-paced environment and

  accomplish

  multiple tasks within established

  timeframes

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

• Access all areas of the building to respond to guest or team member issues

• Interpret instructions, reports and information

• Accurately handle cash register operations

  cash transactions

  and oversee cash office processes

  as needed

• Scan,

  handle

  and move merchandise efficiently and safely, including

  frequently

  lifting or moving merchandise up to 1

  0

  pounds and occasionally lifting or moving merchandise up to 4

  4

  pounds

  without

  additional

  assistance from others

• Climb up and down ladders as needed

• Flexible work schedule (e.g., nights,

  weekends

  and holidays) and re

  liable and prompt attendance necessary

• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed

• Ability to remain mobile for the duration of a scheduled shift (shift length may vary).