Job Details

Senior Remote Agency Manager

Chubb Personal Risk Services is seeking a Senior Remote Agency Manager (RAM). The Sr. Remote Agency Manager position is a telephonic role with assigned tier 3 and 4 agents and brokers. The territory will include the Austin, Dallas, Houston, Portland, and Seattle branches, with a preference for the candidate to live near one of those branches.

The RAM will be responsible for overall agency relationship management including new client acquisition and renewal client management.

Key Responsibilities:

• Develop agency assessments and business plans with assigned independent agencies designed to grow new business from new clients as well as retention and cross selling of existing clients.
• Identify new clients through effective pipeline development, account pre-qualification and territory analysis/management, ultimately leading to closing deals.
• Responsible for new and existing client quote follow up and quote optimization with agents.
• Renewal retention management by demonstrating the ability to position rate and exposure changes with value-based selling techniques.
• Cross-sell and upselling of existing clients via account rounding initiatives.
• Provide support to assigned agencies including:
• Agency training to understand Chubb's products, services and competitive advantages.
• Product and service enhancements and rate changes.
• Address and respond to agency inquiries specific to billing, policy services, systems, BORs, commissions, claims, agency coding/licensing and the like.
• Coordinate home office initiatives and marketing campaigns that are new and renewal customer oriented, including attendance at associated events.
• Book management including analysis of results to identify agency specific and territory trends.
• Develop and maintain trusted agency relationships primarily through phone interaction.
• Participate in internal meetings and report on results as appropriate.
• Work with agents and underwriting on new clients, retention and cross selling.
• Collaborate and interact with Sales, Underwriting, Risk Consulting, Product, Claims and Branch Administration.

Knowledge, Skills & Abilities

Results Orientation: Proven track record of sustained high sales performance and achievement with an ability to drive results and innovate in a fast-paced environment by:

• Recognizing and capitalizing on opportunities.
• Distinguishing what results are important with a focus on achieving high-payoff activities and goals.
• Challenging self and others to do better without minimizing accomplishments.
• Identifying critical success factors to accomplish desired results and develop plans to achieve them.
• Ensuring goals and objectives are measurable and focus on goals not activities.
• Continually looking for ways to change and improve processes to create improved business results.

Adaptability: Agile learner who can quickly absorb information and apply it to current business situations by:

• Responding well to change.
• Handling multiple demands/priorities.
• Adapting to best fit with situation at hand.
• Developing new skills quickly.
• Accepting new responsibilities willingly.

Customer Engagement: Delivers end to end customer engagement that leads to measurable revenue growth by:

• Building rapport quickly and finding common ground.
• Establishing trust and credibility through timely delivery of commitments.
• Leveraging goodwill to gain larger share of wallet.
• Allocating resources to maximize business potential.

Sales Acumen: Leverage market, business and technical knowledge and insights by:

• Possessing a big picture perspective and detailed operational understanding of own area of responsibility.
• Employing a disciplined sales process to ensure consistent execution of best practices.

Influence Management: Influence and inspire others by:

• Communicating effectively and passionately about Chubb/Personal Risk Services.
• Successfully training agency partners on "why Chubb" and preparing them to confidently recommend us to their clients.
• Anticipating and preparing for how others will react and overcome obstacles/resistance.
• Leveraging agency relationships to close deals.

Education and Experience:

• Bachelor's degree or equivalent work experience.
• Minimum of 2 years of personal lines sales, marketing, underwriting, claims, risk consulting or agency experience.
• Experience selling to high-net-worth clients preferred.

The pay range for the role is $80,000 to $100,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.