Job Details

As a Sr. Manager, IT Program Management, you will play a key role in supporting The Mutual Group (TMG), GuideOne Insurance, and future members. This role blends hands-on program delivery (50%) with leadership of people and program governance (50%). You'll operate as both a player and a coach—owning complex, cross-functional IT initiatives while building a high-performing team and enforcing standards. The Sr. Manager will manage critical programs directly, mentor project managers and ensure outcomes are delivered on time, on budget, and aligned with business strategy.

Accountabilities:

People Leadership

• Lead, mentor, and develop a team of IT Project and Program Managers; drive performance management, succession planning, and skills development.

• Foster a culture of accountability, continuous improvement, and high-quality delivery.

Program & Project Delivery

• Directly manage complex IT projects and programs from start to finish, covering scope, schedule, budget, risks, and change control.

• Ensure projects deliver expected benefits and align with strategic goals.

• Handle risk and issue resolution, change management, and release planning.

• Maintain compliance with IT governance, security, privacy, vendor, and audit requirements.

• Oversee budgets, resources, timelines, and benefits tracking.

• Coordinate across Infrastructure, Engineering, Security, Architecture, Applications, and Business teams.

Standards & Templates

• Create, maintain, and enforce standard PMO templates (charters, RAID logs, status reports, governance decks, stakeholder maps, communication plans, test/launch checklists).

• Define and socialize best-practices, stage gates, and acceptance criteria.

Governance & Reporting

• Prepare executive dashboards and governance reports for active projects; run recurring report-outs (steerco, portfolio reviews, quarterly business reviews).

• Establish KPIs/OKRs (e.g., schedule variance, forecast accuracy, risk aging, dependency health, benefits realization) and drive data-driven decisions.

Process & Tooling

• Partner with the PMO/IT Strategy to evolve project intake, prioritization, and portfolio planning.

• Optimize delivery using tooling (e.g., Jira, Smartsheets, Power BI, Excel) and ensure data integrity.

Risk, Compliance & Delivery Assurance

• Implement robust risk and issue management, technical change control, and release planning for IT programs and projects.

• Ensure program delivery aligns with IT governance standards, cybersecurity policies, data privacy regulations, vendor management requirements, and audit/compliance obligations.

Qualifications:

• Bachelor's degree or related experience in Project Management, Business Administration, Information Systems, or related field

• 10+ years of experience in IT project/program management with 5+ years managing teams.

• Demonstrated success delivering enterprise-scale programs across multiple stakeholders and domains.

• Strong financial acumen (forecasting, budgeting, capitalization).

• Exceptional communication skills; comfortable presenting to executive leadership and facilitating steerco/report-out sessions.

• Proven ability to define and implement standardized templates and delivery processes.

• Proven experience in creating and delivering Project Management templates and tools

• PMP (Project Management Professional) or PgMP (Program Management Professional) required.

• PMI-ACP or Scrum certifications (CSM, PSM, SAFe)

• ITIL Foundation or higher

• Azure DevOps or Jira (boards, backlogs, reporting)

• Smartsheet, MS Project/Project Online, Planisware (or similar PPM tools)

• Power BI and Excel for portfolio analytics and dashboards

• SharePoint for documentation and governance

• Strategic thinking & portfolio planning

• Leadership & coaching

• Stakeholder management & executive communication

• Delivery excellence & continuous improvement

• Data-driven decision making

• Risk management & situational problem-solving

Compensation:

• $140,000 - $170,000 commensurate with experience, plus bonus eligibility

Benefits:

We are proud to offer a robust benefits suite that includes:

• Competitive base salary plus incentive plans for eligible team members

• 401(K) retirement plan that includes a company match of up to 6% of your eligible salary

• Free basic life and AD&D, long-term disability and short-term disability insurance

• Medical, dental and vision plans to meet your unique healthcare needs

• Wellness incentives

• Generous time off program that includes personal, holiday and volunteer paid time off

• Flexible work schedules and hybrid/remote options for eligible positions

• Educational assistance

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