Job Details

Healthcare Customer Service - Sr. Outreach Specialist - Fully Remote!

Centauri Health Solutions provides technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial and Exchange. We improve the lives and health outcomes of members and patients through compassionate outreach, sophisticated analytics, and data-driven solutions.

Role Overview

Centauri Health Solutions helps hospitals and health plans improve revenue and deliver community benefits. On their behalf, we help patients and plan members with low or no income, or who are aged or disabled, enroll in government?funded assistance programs.

Schedule

Mandatory schedule: Monday to Friday, 9?am??6?pm?EST, and one late day per week, 11?am??8?pm?EST.

Role Responsibilities

• Make outbound and receive inbound calls (90% phone based) with the intent of promoting company services
• Interview patients/members via phone to gather personal/sensitive information to determine eligibility for various government programs
• Utilize Centauris systems to ensure appropriate questions are asked
• Interpret and explain eligibility requirements and application details
• Use probing questions to clarify eligibility data with patient or member
• Compile, record, and evaluate personal and financial data to determine eligibility
• Understand and agree to role?specific information security access and responsibilities
• Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies
• Read, understand and agree to security policies and complete all annual security and compliance training

Role Requirements

• 2?years of experience in a customer service/call?center environment
• Ability to place and receive calls via computer interface
• Excellent phone skills
• Strong data entry skills
• Excellent critical thinking skills
• Ability to manage difficult people
• Ability to be assertive
• Ability to actively listen and show compassion
• Experience working remotely
• Private, quiet office/working space
• Associates Degree preferred

Benefits

Competitive compensation, bonus eligibility, a comprehensive benefits package that includes paid time off, a 401(k) matching program, tuition reimbursement, annual salary reviews, a comprehensive health plan, volunteer opportunities on company time, and ongoing development opportunities.

Vaccination Policy

Centauri requires several in?person and hybrid office workers to be fully vaccinated. New employees in those categories may need to provide proof of vaccination by their start date. We provide reasonable accommodation for those unable to be vaccinated where it is not an undue hardship.

Equal Opportunity Statement

Centauri is an equal?opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship under federal, state, and local law.

Seniority Level

Not Applicable

Employment Type

Full?time

Job Function

Health Care Provider

Industries

Hospitals and Health Care