Job Details

Customer Service Representative

Position: Customer Service Representative Type of Contract: Independent Contractor Working Hours: 5 days a week (Rotating Shift)

Position Overview:

We're looking for a highly motivated, empathetic, and detail-oriented Customer Service Representative to join our growing Customer Experience team.

In this role, you'll be the frontline connection to our community ensuring that every customer interaction reflects our brand values of compassion, empowerment, and excellence. You'll help customers with care, accuracy, and enthusiasm, representing the heart of our brand with every message.

This is a remote position, but candidates must be available to work Pacific Standard Time (PST) hours.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and social media with warmth, professionalism, and a solutions-oriented approach.
• Troubleshoot and resolve issues related to orders, shipping, billing, product usage, and returns promptly and efficiently.
• Use Gorgias and Zendesk to manage tickets, automate responses, escalate cases, and maintain detailed customer records.
• Collaborate cross-functionally with fulfillment, marketing, and product teams to provide feedback and ensure customer satisfaction.
• Stay current on product knowledge, company policies, and promotions to provide accurate information and thoughtful recommendations.
• Identify trends and patterns in customer feedback to suggest process or product improvements that enhance the overall experience.