Job Details

Apply for the Service Engineer - REMOTE role at Jobgether.

Position posted by Jobgether on behalf of a partner company. We are looking for a Service Engineer to maintain and optimize video conferencing technologies and related systems. Your expertise will directly influence customer satisfaction and product reliability, leading complex troubleshooting and critical incident resolution. The role involves close collaboration with engineering, SRE, product, and development teams to enhance product performance and streamline support processes.

Accountabilities

• Optimizing video conferencing technologies, SIP/H.323, VoIP, and real?time communication systems.
• Owning and delivering high?quality, timely RCAs for critical incidents to identify underlying issues.
• Collaborating closely with Engineering, SRE, Product Managers, and Developers to enhance product quality.
• Driving innovation within support workflows to reduce manual effort and improve debugging.
• Facilitating customer debugging calls and guiding teams through complex technical investigations.

Requirements

• 6+ years of relevant industry experience in service engineering, support engineering, or technical operations.
• Expertise in Microsoft 365, Exchange, Azure AD, and SSO.
• Knowledge of API troubleshooting, platform configuration, and RESTful integrations.
• Familiar with at least one programming language (Python, Java, C#, C++, JavaScript, etc.) and understanding of SQL queries.
• Demonstrated knowledge of Microsoft Teams, Webex, or other UC solutions.
• Understanding of Windows, macOS, Linux; familiarity with iOS/Android.

Benefits

• Competitive salary based on experience and qualifications.
• Comprehensive benefits package promoting physical, mental, emotional, and financial health.
• Flexible working environment with a remote work option.
• Opportunities for professional growth and career advancement.
• Supportive workplace culture focusing on collaboration and empowerment.

Why Apply Through Jobgether?

We use an AI?powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the roles core requirements. The shortlist is then shared directly with the hiring company, where final hiring decisions are made by their internal team.

Seniority level

Mid?Senior level

Employment type

Full?time

Job function

Engineering and Information Technology

Industries

Internet Marketplace Platforms

Location: Lexington Park, MD (Remote)

Salary: $90,000 - $160,000 per year