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Director of Operations - Remote | High-Growth Real Estate Team

  2025-12-22     Spencer Hsu Real Estate Team     Bakersfield,CA  
Description:

Spencer Hsu Real Estate Team @ eXp Realty

Remote (SF Bay Area market focus)

About Us

We're a top 0.5% nationally ranked real estate team producing $80M+ annually in Silicon Valley's luxury market. Our founder, Spencer Hsu, is a recognized content creator (7K YouTube subscribers, 40K newsletter subscribers) and top producer serving high-net-worth tech clients in Palo Alto, Los Altos, Menlo Park, and surrounding areas.

We're at a major inflection point:

  • 2025: 70 transactions, $1.5M in revenue
  • 2026 goal: 140 transactions, $3M+ in revenue
  • Current team: 4 agents who need leadership and accountability
  • What we need: An entrepreneurial operator to build the machine while our founder focuses on $2M+ listings and brand growth

This is a fully remote role, but you must understand the Bay Area real estate market and be comfortable operating in Pacific Time Zone hours.

The Role: What You'll Actually Do

You're not inheriting a well-oiled machine. You're building it from scratch. This role is 40% recruiting, 40% accountability/coaching, 20% systems/operations.

Recruiting (40% of your time):

  • Source and recruit 14+ producing agents in 2026 (agents who can close 4-10 deals/year)
  • Maintain a pipeline of 15+ active recruiting conversations at all times
  • Close candidates on joining the team (negotiate splits - our blended average is 70% to agent/30% to team)
  • Build and run a recruiting system that's repeatable and scalable
  • Success metric: 2 agents recruited in first 90 days, 14+ in first year

Agent Accountability & Performance (40% of your time):

  • Conduct weekly 1-on-1s with every agent on the team (currently 4, growing to 18+)
  • Track lead follow-up, conversion rates, and pipeline health in CRM
  • Have direct conversations when agents aren't hitting goals (you're the accountability partner)
  • Create performance improvement plans and execute on them (including exiting poor performers)
  • Build a culture of high performance and mutual accountability
  • Success metric: Current 4 agents go from 15 total deals in 2025 to 50+ deals in 2026

Operations & Systems (20% of your time):

  • Manage support staff: ISA, Transaction Coordinator, Virtual Assistant, Marketing Manager
  • Build and document processes: onboarding, lead routing, CRM workflows, team training
  • Create dashboards to track team performance (leads, appointments, deals, revenue)
  • Run monthly team meetings and training sessions
  • Identify bottlenecks and inefficiencies, then fix them
  • Success metric: All core processes documented by end of Q1 2026
What Success Looks Like

90 days:

  • 2 producing agents recruited and onboarded
  • Weekly accountability system implemented (all agents participating)
  • 15+ agents in active recruiting pipeline
  • Core operations manual documented

1 year:

  • 14+ producing agents recruited (average 4-10 deals/year each)
  • Team revenue grows from $71K (2025) to $350K+ (2026)
  • Agent accountability system running smoothly with measurable production increases
  • You're operating autonomously - Spencer focuses on luxury deals, you run the team
Compensation & Benefits

Trial Period (First 90 days / Q1 2026):

  • Independent contractor: $18,750 total project fee
  • Paid twice monthly at $3,125 per payment (6 payments total)
  • Deliverables-based (recruiting goals, system implementation)
  • We assess fit, you assess if you want to be here

Full-Time (After 90 days):

  • Base salary: $75,000 - $90,000 (based on experience)
  • Bonus: 5% of team revenue growth above $71,235 baseline
  • W2 employee, fully remote
  • Flexible schedule (but must be available during PT business hours)

Compensation examples:

Conservative scenario (Year 1):

  • Team grows to $300K revenue (+$228K growth)
  • Your bonus: $11,400
  • Total comp: $86,400 - $101,400 (depending on base)

Target scenario (Year 1):

  • Team grows to $450K revenue (+$378K growth)
  • Your bonus: $18,900
  • Total comp: $93,900 - $108,900 (depending on base)

Aggressive scenario (Year 1):

  • Team grows to $600K revenue (+$528K growth)
  • Your bonus: $26,400
  • Total comp: $101,400 - $116,400 (depending on base)

What's NOT included:

  • No health insurance provided (you're responsible for your own)
  • No PTO policy (flexible schedule, take time when you need it, but the work has to get done)
  • No office/equipment stipend (remote work is on you)

Long-term upside:

  • Year 2+: Transition to profit-share model (7.5% of team net profit) as team scales
  • Potential equity/ownership stake for the right person as we continue to grow
You're a Great Fit If:

Experience & Skills:

  • 4+ years managing or recruiting quota-carrying salespeople (real estate, SaaS, solar, mortgage, insurance, etc.)
  • You've personally recruited and closed 10+ hires in previous roles
  • You've managed underperformers and aren't afraid of difficult conversations
  • You understand high-ticket sales ($10K+ transactions) and consultative selling
  • You're a systems thinker who documents processes and builds playbooks

Working Style:

  • Entrepreneurial but execution-focused
    • you don't need to be the visionary, but you need to make the vision happen
  • Self-directed
    • Spencer is traveling internationally Jan-Feb 2026; you need to operate autonomously
  • Comfortable with ambiguity
    • there's no employee handbook or perfect process to follow; you build it
  • Results-driven
    • you're motivated by seeing the scoreboard move, not just checking boxes
  • High urgency
    • you operate with speed and bias toward action

Character & Values:

  • You can hold people accountable while being respectful and professional
  • You're coachable and open to feedback (Spencer has high standards)
  • You genuinely want to help agents succeed (this isn't just a paycheck)
  • You treat remote work like a privilege, not an excuse to coast
You're NOT a Fit If:
  • You need detailed instructions or constant guidance
  • You think "full-time" means 40 hours max
  • You avoid confrontation or accountability conversations
  • You've never recruited someone or closed a job offer
  • You need structure, office environment, or corporate benefits
  • You need health insurance provided by your employer
  • You want work-life balance over building something meaningful (at least in Year 1)
The Hiring Process

We're thorough because this role is critical. Here's what to expect:

  1. Application (You):

  • Submit resume
  • Record a 90-second video answering: "Describe a time you had to hold someone accountable who wasn't hitting their numbers. What did you do, and what was the result?"

  1. Phone Screen (20 min):

  • Quick chat to assess basic fit, experience, and expectations

  1. Video Interview (45-60 min):

  • Deep dive on recruiting experience, accountability examples, and strategic thinking
  • We'll send you a homework assignment: "Review our YouTube channel and website. If you were our DOO, what would you do in your first 30 days?"

  1. Final Interview (45 min):

  • Meet Spencer, discuss compensation, align on expectations
  • Reference checks (we'll call 2 of your previous managers)

  1. Decision:

  • If we're aligned, we start with the 90-day contract in January 2026

Timeline: We're moving fast and reviewing applications on a rolling basis. If you're a strong candidate, we'll reach out within 1-2 business days.

About the Team You'll Manage

Current roster:

  • 4 producing agents: Junior agent (4 deals/year) and mid-level agents (9-10 deals/year). They're capable but lack accountability and structure.
  • Inside Sales Agent: Part-time, handles lead qualification and nurturing
  • Transaction Coordinator: Part-time, processes deals and paperwork
  • Virtual Assistant: Handles admin, marketing support, database management
  • Marketing Manager: Oversees content creation, social media, campaigns

All team members are remote. You'll coordinate via email, Zoom, and CRM.

Why Join Us?

The upside is real:

  • Spencer's personal brand drives massive inbound lead flow (YouTube, newsletter, social media)
  • Bay Area luxury market = high commissions per deal ($15-30K+ per transaction)
  • eXp Realty infrastructure provides support without corporate bureaucracy
  • You're joining at the perfect inflection point - big enough to have resources, small enough for you to make massive impact

What you'll learn:

  • How to scale a real estate team from 4 to 18+ agents
  • Recruiting and talent acquisition in a competitive market
  • Building operational systems from scratch
  • Working with a top-producing agent/entrepreneur

Who you'll work with:

  • Spencer is direct, driven, and has high standards - but he's fair and wants you to win
  • He's not a micromanager; he wants you to own this and run with it
  • If you crush it, there's long-term upside (profit share, equity, building this into something bigger)
Questions?

"Do I need a real estate license?"

No. We care about recruiting and leadership experience, not real estate credentials.

"What if I don't know the Bay Area market?"

That's fine if you're a fast learner. We'll teach you the market; you bring the recruiting and operations expertise.

"Is this really remote, or will you expect me to move to the Bay Area?"

Truly remote. Occasional in-person for big events (maybe 2-3x/year), but day-to-day is 100% remote.

"What time zone do I need to work in?"

Pacific Time business hours (9am-6pm PT) for core collaboration. Some flexibility, but agents and team are on PT.

"Why no health insurance?"

We're a small, lean team. The salary range reflects this. If health insurance is a dealbreaker, this isn't the right fit.

"What's the work-from-home setup expectation?"

Reliable internet, professional Zoom background, and availability during business hours. You provide your own equipment.

  • Ready to build something? Apply now.


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