Job Details

Aviation Desk Adjuster

We are seeking a highly motivated Aviation Desk Adjuster to join our team. This position will be responsible for handling aviation-related claims remotely or from a desk environment. The ideal candidate will have strong knowledge of aviation policies, claims management, and technical expertise in assessing damages or losses related to aircraft accidents, repairs, or general aviation incidents.

Key Responsibilities:

• Claims Handling: Review, investigate, and process aviation insurance claims for various types of incidents, including accidents, equipment damage, and liability claims.
• Claim Evaluation: Assess the validity of claims based on policy terms, including coverage limits, exclusions, and deductibles.
• Damage Assessment: Analyze aircraft damage reports, repair estimates, and adjust payouts accordingly, coordinating with adjusters, repair shops, and other stakeholders.
• Coordination: Work closely with underwriters, claims adjusters, and other departments to ensure a smooth and accurate claims process.
• Documentation: Maintain thorough records of all claims, communication, and decision-making processes.
• Customer Communication: Effectively communicate with policyholders, legal representatives, and contractors to gather required information and resolve disputes.
• Compliance: Ensure that all claims are processed in compliance with aviation insurance laws and regulations.
• Reporting: Provide detailed reports on claim status and updates to senior management.
• Continuous Learning: Stay up-to-date with industry standards, regulatory changes, and technological advancements in aviation insurance.

Qualifications:

• Education: Bachelor's degree in Insurance, Aviation Management, or a related field (preferred).
• Experience: Minimum of 3-5 years of experience as a desk adjuster, with a focus on aviation claims (or related experience).
• Technical Expertise: Strong knowledge of aviation terminology, aircraft types, and industry-specific regulations.
• Certifications: Relevant certifications such as AIC (Associate in Claims) or other insurance-related qualifications are a plus.
• Skills:
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication
  • Ability to work independently and prioritize tasks effectively
  • Proficiency in claims management software (e.g., Xactimate, Guidewire, or similar)
  • Proficient with MS Office Suite (Excel, Word, Outlook)

Preferred Attributes:

• Familiarity with both general aviation and commercial aviation claims.
• Knowledge of FAA regulations, aircraft repair processes, and aviation safety protocols.
• Experience with international aviation claims or multi-jurisdictional policies.