Job Details

Overview

Responsibilities

Under the direction of the VP of Human Resources, the incumbent manages and directs ongoing team member relations, recruitment, training and team member activities by performing the following duties personally or through direct reports. Maintain all sensitive information in accordance with our policies on Confidentiality and the Code of Ethics.

• Recommend modifications to existing practices to the VP of HR and Exec Team based on changing environments or organizational needs.
• Ensure management adherence to existing policies and procedures. Facilitate proper resolutions to situations involving complaints, policy and procedure violations and interpersonal conflict.
• Investigate complaints of harassment or misconduct. Resolve situations to appropriate conclusions involving all related parties.
• Make recommendations to managers on appropriate corrective action based on written policies and procedures and circumstances of specific situations. In cases of recommendation for separation of employment, prepare all documentation for the review of the VPHR and/or the President for approval.
• Conduct exit interviews to help identify causes of team member dissatisfaction and terminations. Seek new and creative ways to report and utilize the data and feedback gained from exit interviews and other sources.
• Coach and counsel management and team members as needed to ensure an environment of fair and equitable treatment and positive communication.
• Conduct team member separation meetings with departmental management.
• Manage and help facilitate the Board of Review Appeal process.
• Oversee the Performance Management process to include annual Performance Appraisals and Performance Action Plans. Assist management when needed in completion of same.
• Supervise the HR Specialist and HR Coordinator
• Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company's Mission and Values.
• Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Partners with management to gain knowledge of work situations requiring training employees to better understand changes in policies, procedures, regulations and technologies.
• Applies leadership, management and business skills to the training function.
• Coaches and counsels training staff to improve facilitation skills, training methodologies and personal development.
• Ensures learning objectives, strategies and outcomes are aligned with the company's business needs.
• Develop new, creative recruiting ideas to successfully find talent and place qualified job applicants into existing openings.
• Partner with Company leadership to ensure understanding of positions, recruitment needs, and objectives and properly address challenges.
• Remain current with latest recruiting tools, such as social media and candidate retention management capabilities.
• Stay abreast of Company initiatives in order to anticipate and plan recruitment needs and timelines.
• Screen and interview candidates and perform reference checks as necessary.
• Act to ensure requisitions are filled in an expeditious manner with top tier, guest service driven candidates. Ensure all processes are streamlined, allowing for the shortest amount of time from the requisition approval to orientation date.
• Other duties as assigned.

Qualifications

Bachelor's Degree in Human Resources or related field or 4 or more years of management experience in Human Resources, or an equivalent combination of training, education, and experience. Prior Gaming or hospitality experience strongly preferred.

SKILLS

• Strong leadership and interpersonal skills
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.