Job Details

Client Ticket Management

Client Ticket Management:

• Monitor support tickets via platforms like JitBit and Freshdesk
• Draft polite, smart first-line replies using ChatGPT and SOPs
• Assign and escalate tasks in Asana or HubSpot
• Follow up with clients for clarity or status updates

Procurement & Delivery Support

Procurement & Delivery Support:

• Receive approved POs from our QS team and input into Xero or QuickBooks
• Email vendors to confirm deliveries and timelines
• Follow up via WhatsApp or HubSpot calling if unresponsive
• Track shipments and update project teams via Asana
• Collect delivery notes and share with finance for invoicing

Admin Tasks & Internal Coordination

Admin Tasks & Internal Coordination:

• Maintain delivery folders and checklists in Google Drive
• Daily stand-up calls with the Ops team
• Weekly summary review using Asana