Job Details

GENERAL SUMMARY

The Center Assistant is responsible for leading the day-to-day administrative tasks in the Center such as phone reception, word processing, data entry, filing, market research, and other administrative tasks. The Center Assistant provides a positive first impression for potential and existing customers, fields calls from customers, schedules appointments, and coordinates community and school marketing events.

ESSENTIAL JOB FUNCTIONS
• Leads day-to-day administrative tasks such as timely and high quality phone reception, word processing, data entry, filing, and other administrative tasks
• Greets and assists students, parents, and potential customers according to Sylvan standards
• Fields inquiry calls from potential customers; Fields calls from current families
• Schedules assessments, tours and conferences according to Sylvan Standards; Manages scheduling changes of current families
• Assists Center Directors and Directors of Education with preparing materials for parent conferences, assessments, tours, and other customer appointments
• Assists Center Directors with other day-to-day tasks of running the Center such as managing billing, collecting payments, and maintaining Center supplies
• Assists Center Directors with maintaining the professional appearance of the Center according to Sylvan standards
• Supports standards and procedures to ensure student safety and well-being
• May assist teachers with preparation for instruction; Gathers and prepares materials as appropriate

KNOWLEDGE REQUIRED
• Associates or four year degree preferred, but not required
• A minimum of three years of customer service experience; Retail sales experience and/or experience in an educational setting preferred
• Experience using full suite of Microsoft Office applications, Google Drive, and other standard business applications
• Knowledge of general office equipment such as copiers, printers, and office phones

SKILLS AND ABILITIES REQUIRED
• Strong customer service, interpersonal and communication skills
• Strong word processing, data entry, and other administrative skills
• Proven ability to effectively use consultative sales skills when serving customers
• Proven ability to communicate effectively in writing; Ability to proofread and edit copy
• Strong organizational skills; Proven ability to manage multiple tasks and be flexible
• Ability to occasionally lift and/or move up to ten pounds
• Bilingual preferred but not required
• Evening and weekend hours required

Work schedule

• 8 hour shift