Job Details

ISMIRA Agency Actively Recruiting For Position Explorers Staff For Viking Ocean Cruises

The Explorers staff is responsible to provide guests with a friendly, personalized front-desk service to ensure guest satisfaction and repeat business, which in turn, will increase the revenue and profitability of the company. As directed by the Shore Excursions Manager, the Explorers Staff promotes, sells and dispatches shore excursions offered at various ports of call. You are also required to resolve guest complaints, in accordance with Viking's STAR Service Standards.

Why is it so cool to become a Viking?

• Paid flights to and from the ship
• Legal employment based on 10-hour work day
• Fixed return dates at the end of your contract
• Free ship wide Wi-Fi
• Free accommodation
• Opportunities for growth and advancement in your career

Your responsibilities

• Process all guests at embarkation/registration according to the Viking's relevant Standard Operating Procedures. This includes check-in, collecting passports and other documents.
• Assist the Pursers Department with guests` immigration formalities, when needed.
• Maintain a working cash float, collect payments and register credit cards, for processing. It is your responsibility to ensure that there are no shortages; assist guests with onboard accounts and any queries they may have.
• Assist with tour dispatch and execution; regularly escort guests on shore excursions to monitor the quality of tours and to ensure that a high standard of product and port knowledge is maintained.
• Undertake concierge duties such as booking restaurants, golf and other activities ashore.
• Ensure that there is sufficient printed materials for the guests at all times (Viking Daily, shore excursions booking forms, port maps, etc.).
• Facilitate and assist guests with onboard shore excursion bookings; handle private guest excursions.
• Coordinate all shore excursions including the audio equipment required for each excursion.
• Serve as a Viking Ambassador at all times, in accordance with Viking's STAR Service Standards.
• Demonstrate the ability to handle difficult guests and/or situations with grace, professionalism and rational thinking and the ability to present adequate solutions.
• Properly communicate and coordinate activities with other onboard departments to ensure guests satisfaction, in accordance with Viking's STAR Service Standards.
• Provide the highest level of comfort and service to guests, as per Viking's STAR Service Standards and all Public Health Policies.
• Manage service according to guest flow, embarkation & disembarkation and all onboard activities.
• Ensure a smooth disembarkation process, by providing assistance with online check-in, when needed, and transfer arrangements, if not arranged by Viking.

Your profile

• A required minimum of one year's experience in a front of house role at a five-star hotel or resort.
• Shipboard experience is preferred.
• Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills the ability to speak an additional language is an advantage.
• Flexible, stress resistant, committed team player and exceptional work ethic is required; must demonstrate the ability to work independently.
• Strong administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems; must demonstrate excellent management and organizational skills; experience in cash handling and foreign currency exchange is required.
• Guest-focused, service-oriented, positive personality, professional appearance, and impeccable hygiene standards, with excellent knowledge of all Public Health Policies are required.
• No visible tattoos.

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