Job Details

Clinica Sierra Vista is excited to be one of the largest Federally Qualified Health Centers in the Nation! We're honored to serve the men and women of the fields. We also offer care and support to the inner city, the rural and isolated, those of low, moderate, and fixed incomes, and families from an array of cultural backgrounds who speak several languages. We don't inquire about immigration status because we simply don't need to know. If you come to us, we will treat you like any other patient.
As we grow our team, we are looking for individuals who believe the patient is always #1.

Why work for us?

• Competitive pay which matches your abilities and experience
• Health coverage for you and your family
• Generous number of vacation days per year
• A robust wellness plan and health club discounts
• Continuing education assistance to grow and further your talents
• 403(B) plan with company matching

Intrigued? We'd love to hear from you! Please review the job details below and then click "apply."

We're looking for someone to join our team as an Associate Director, Clinics who:

The Associate Director is responsible for providing administrative leadership to multiple medical practices within Clinica Sierra Vista (CSV) regional areas. This role ensures operational efficiency, staff management, and program delivery, including oversight of the Comprehensive Perinatal Services Program (CPHW) and health center operations. The Associate Director collaborates closely with the Chief Administrative Officer (CAO) to represent leadership in meetings, analyze patient encounter data, prepare reports, and ensure effective use of resources across practices. The role involves supervisory responsibilities, including training staff, conducting performance reviews, and addressing operational and patient care issues.

Essential Functions:

1. Embraces and promotes the organization's strategic plan and Clinica Sierra Vista Production System (CSVPS). Champions and demonstrates the values, mission, and vision of CSV, always putting the patient first.
2. Foster a success-oriented environment that reflects the Clinica Sierra Vista Production system.
3. Support the Chief Administrative Officer in developing and executing annual budgets that align with operating plans.
4. Propose and carry out processes that drive production and profitability.
5. Support the performance management processes that measure and evaluate progress against strategic goals.
6. Administer the practice schedule, develop policies, and establish standard work for all aspects of patient scheduling to ensure new ways to improve efficiency and effectiveness.
7. Administer patient management processes including developing and implementing new patient experience protocols, and re-engagement strategies.
8. Review and organize office operations and procedures.
9. Develop and recommend programs to improve office operations, patient retention, and appointment availability.
10. Must be capable of motivating and mentoring staff.
11. Is responsible for knowing the billing system and policies involving the preparation and input of information to patient accounts while simultaneously explaining such information to patients.
12. Maintain advanced knowledge of software systems to compile, store and retrieve data for administration reporting.
13. Ensure patient records are accurate and complete, and that patient confidentiality is strictly maintained through various forms of random audits.
14. Administer all duties to open and close the practice properly.
15. Assist clinical staff by facilitating the purchase of equipment, tools, and supplies.
16. Manage procurement of general office supplies and equipment.
17. Responsible for administrative oversight of Practice Managers and float pool staff, along with other assigned direct reports.
18. Perform introductory and annual employee reviews, competency forms, and provide constructive feedback on their performance to help meet organizational and professional goals.
19. Determine and maintain efficient staffing levels and create monthly work schedules.
20. Work with HR to assess, investigate and resolve employee issues and complaints.
21. Review employee time sheets and validate hours worked
22. Maintain an office environment that ensures optimal patient care and customer service.
23. Ensure compliance with all relevant state laws.
24. Ensure compliance with office and company policy and procedures.
25. Ensure adherence to all laws and regulations regarding operations, including but not limited to infection control, waste disposal, and safety.
26. Comply with local, state, & federal regulations and organization regulations.
27. Ability to provide stable transportation to visit each clinic site.

You'll be successful with the following qualifications:

1. Bachelor's degree (BA/BS) or equivalent from a four-year college or technical school preferred; two to five years' experience and/or training; or equivalent combination of education and experience required.
2. Three to five years of supervisory experience.
3. Must have hands-on clinical experience.
4. At least two (3-4) years of experience in federally qualified health center operations is preferred.
5. Strong knowledge of practice management software (EHR).
6. Excellent interpersonal and teamwork skills.
7. Excellent communication skills, both verbal and written, with the ability to adapt style and approach based on audience.

Clinica Sierra Vista values human rights, goodwill, respect, inclusivity, equality, and recognizes that the organization derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in healthcare industry, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they're counting on us.

Clinica Sierra Vista is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!