Job Details

The Director of Store Operations oversees all aspects of the complex operations of an Eataly. Together with senior leadership, the Director plans and executes strategies to drive sales, increase profitability, and cultivate a positive experience for guests and team members in accordance with Eataly's mission.

Reports directly to the VP of Operations of Eataly North America and directly manages the stores' leadership team in Restaurants, Retail, Quick Service, Facilities, Marketing, Finance, and Human Resources.

Responsibilities:

• Collaborates with corporate and global senior leadership to understand company strategy and develop the individual store strategy.
• Directs the store strategy and oversees day-to-day operations ensuring that Eataly standards are consistently met in terms of guest service, financial objectives, efficient process, health and safety.
• Leads management of labor costs, inventory, regulatory compliance, pricing, and merchandising.
• Promotes interdepartmental collaboration, staying in constant communication with store leaders.
• Serves as the final decision-making point of contact in addressing problems related to the store.
• Motivates, inspires, and develops team through setting clear expectations and leading by example.
• Partners with HR to be actively involved in hiring, performance reviews, and terminations.
• Represents the store to the community and guests. Performs other duties as required or assigned.

Qualifications:

• Bachelor's Degree preferred.
• 8 years of management experience in a high-volume, fast-paced restaurant and/or retail environment highly preferred.
• Passion for Italian food and hospitality.
• Strong working knowledge of Microsoft Excel, PowerPoint, Word, and Outlook.
• Exceptional communication, leadership, motivational, and team-building skills.
• Demonstrated problem-solving, organizational, analytical, and business management skills.
• Experience with Italian cuisine and wine highly preferred.

The annual salary for this role is $130,000 - $150,000 yearly, plus bonus and performance merit increase in 2026.

Additional Information:

• Availability to work onsite with a flexible schedule, often including evenings, weekends, and holidays.
• Ability to lift up to 50 pounds.
• Ability to exert well-paced mobility for up to 8 hours including standing, walking, bending, and squatting.
• Availability to travel up to 10% of the time.
• Medical, Dental, Vision Insurance, and Paid Parental Leave.
• Paid Time Off, 401K with company match, Commuter Benefits, and Plum Benefits.
• Referral program and annual bonus program.
• Discounts at Eataly.
• Full-time: Covered monthly parking within Westfield Valley Fair.

Eataly is an equal employment opportunity employer. It is the Company's policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability, or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly's policy to comply with all applicable federal, state, and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history, and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.